Terms and conditions - Opengate webapp

Terms and Conditions of Use – Metagate WebApp

Last updated: 21 May 2025

1. Service Owner

This document governs the terms of use of the platform Metagate WebApp, accessible at the address https://app.themetagate.it, developed by:

Metagate S.r.l.
Via Giosuè Carducci 32 – 20123 Milan
Operating Headquarters: Via Gallarate 112 – 20151 Milan
VAT Number: 12525640962 – REA: MI-2667780
Email: contact@themetagate.it – dpo@themetagate.it

2. Access Requirements

At the time of registration, the user declares that they are of legal age (18 years or older). Use of the platform by minors is not allowed.

3. Subject of the Service

The WebApp provides a no-code interface that allows registered users to:

  • Upload digital assets (.png, .jpg, .glb, .pdf, .mp3, .mp4) to a private cloud (Supabase) and use them in Mixed Reality (MR) experiences.
  • Connect external content via public Google Drive links to spawn content in MR.
  • Connect a Web3 wallet (Metamask, WalletConnect) and display NFT assets via metadata.
  • Create up to 6 customized avatars via ReadyPlayerMe iframe.
  • Associate each avatar with an AI assistant via OpenAI with voice interaction in MR.
  • Subscribe to paid plans through Stripe (Free, Educational, Museum, Business).
  • Monitor (in the future) users’ MR interactions to improve the experience.

4. Alpha State and Test Program

Metagate assumes no responsibility for errors, malfunctions, data loss, or interruptions during use of the Alpha version.
The user voluntarily accepts the risks associated with the experimental nature of the software.

5. User Account

The user is responsible for safeguarding their access credentials. In the event of a breach or unauthorized access, the user must immediately inform Metagate.
The account is personal and non-transferable to third parties.

6. External Content and Third-Party APIs

The user can upload or link assets from external services (Google Drive, NFTs, ReadyPlayerMe avatars).
Furthermore, some features (e.g., AI assistants) rely on third-party APIs such as OpenAI.

Metagate has no control over these contents or services and assumes no responsibility for:

  • broken or corrupted links
  • unlawful, offensive, or violent content
  • incorrect data or temporary unavailability
  • content automatically generated by AI

7. Prohibited Use

The following is strictly forbidden:

  • uploading illegal or copyrighted content without authorization
  • using the platform for fraudulent or deceptive purposes
  • bypassing security mechanisms or performing reverse engineering
  • using AI to generate content prohibited by law or by OpenAI’s Terms
  • impersonating other users or spamming the system

8. Intellectual Property

The software, graphics, structure, and workflows of the WebApp are the property of Metagate S.r.l.
User-uploaded assets remain the property of the users; however, the user grants Metagate a limited, non-exclusive, and revocable license to:

  • display them on the platform
  • make them available in MR
  • associate them with avatars and AI assistants

9. Subscriptions and Payments

The platform offers monthly subscription plans managed by Meta:

  • Free – limited access
  • Premium – €40/month

Payment information is processed by Stripe. The user can modify or cancel the plan at any time. Access to premium features ends at the end of the billing cycle.

10. Withdrawal and Suspension

Metagate reserves the right to suspend or cancel the user’s account in case of:

  • violation of these Terms
  • fraudulent or dangerous use of the platform
  • activities that compromise the security, integrity, or stability of the service

11. Service Availability

The WebApp is provided “as is”. Metagate does not guarantee:

  • continuous and error-free availability
  • compatibility with all devices
  • the absence of bugs or interruptions

12. Limitation of Liability

In no event shall Metagate be held liable for:

  • direct or indirect damages resulting from use of the platform
  • loss of data, assets, or content
  • user hardware/software malfunctions
  • content generated or uploaded by third parties or AI

13. Release for Events and Demo Sessions

In case of use of the WebApp in public contexts (events, exhibitions, MR experiences):

  • the user agrees that their interaction may be observed or recorded for demo or UX purposes
  • the user releases Metagate from liability in the event of side effects related to headset use (e.g., nausea, disorientation)

14. Waiver

The user agrees to hold harmless and indemnify Metagate from any claim, damage, loss, or cost arising from:

  • improper use of the platform
  • violation of these Terms
  • illegal or harmful content uploaded by the user

15. Privacy

The processing of personal data is carried out in compliance with EU Regulation 2016/679 (GDPR).
Full information is available at the link: https://discover.themetagate.it/privacy

16. Changes to the Terms

Metagate may update these Terms and Conditions at any time. Changes will be communicated via email or platform notification. Continued use of the service implies acceptance of the changes.

17. Competent Court

For any dispute, exclusive jurisdiction lies with the Court of Milan.

18. Acceptance

By registering or using the platform, the user confirms that they:

  • are at least 18 years old
  • have read and fully accepted these Terms and Conditions

19. CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at info@themetagate.it.
Our contact information is posted below:

mail: dpo@themetagate.it

Via Giosuè Carducci 32 – 20123 Milan (MI)

REA CCIAA No. 2667780

C.F. and P.I. IT12525640962

Pec: metagate@legalmail.it